How quickly can I download a theme after purchase ?
Instantly! – so long as your payment goes through OK you will receive an email immediately that contains a download link.
What Payment Methods do you take?
You can pay with a PayPal account or with Major Debit/Credit Cards.
We use PayPal to accept payments wether you are paying with PayPal OR Debit/Credit Card.
Our Check-Out pages are fully encrypted and secured with SSL – that’s the littler padlock in the address bar btw – so your personal details are safe.
What Support do you offer ?
WE offer FREE and UNLIMITED SUPPORT to our customers for 1 year from time of purchase.
Renew your purchase to continue receiving support after 1 year.
We will answer support enquires within 24 hours of you logging (normally a heck of a lot sooner!)
Existing Customers should login to the Support Portal here
For Pre Sales Questions use the contact form here.
What's included in the Purchase Price of your themes?
You’ll receive the theme files and access to Updates and Support for 1 year form the date of your purchase.
What licence are your themes sold under ? Can I redistribute them ?
Our themes are Comercial Products and the fee charged entitles you to use a theme once for your own site or for a client site but not for re-selling or posting for download for free or otherwise.
Our themes cannot be included in a product that you sell as service or part of a service.
Do you offer a money back guarantee ?
Yes! We offer a a 14 day money back guarantee. No Questions asked.
Please contact the support desk here within 14 days of your purchase with your order number we’ll arrange an immediate refund.
Do I need to pay for Plugins ?
All premium plugins that are advertised as “bundled” or “included” with a particular theme are included in the price of the theme.
However, the licence we provide them under is for use with the purchased theme only, and cannot be used with other themes.
VAT, do you charge it?
We are required by law to charge customers from the European Union VAT at their country’s current rate.
Non EU customers will not be charged VAT.
If you are registered for VAT in the EU you can enter your EU VAT Number at checkout and if validated the VAT will be removed,
Why do I need to create an Account on Check Out?
You’ll need to have an account with us (rather than check out as a “guest”) because you’ll need to download updates for Themes & Plugins as we update them.